1. How do I determine which hardware
size is right for me?
All of our hardware is sized to match the strap
webbing that will fit in it. Please measure your strap webbing width to select
our buckle. For example, if your strap width is 1" (25mm), please select
our 1" (25mm) buckle.
2. How much is the shipping
to the Continental US?
We offer free shipping for orders over $49.99
in the Continental US. Delivery in 3 to 7 business days. You can estimate
the shipping charge by typing your zip code in the shopping cart.
3. If you ship to Australia? What zip
code do I enter to find the shipping charge on the shopping cart?
Yes, and we also ship orders all over the
world from the US and Taiwan. To find shipping charge outside of the US, please
enter 99777 as your zip code in your shopping cart. You can select 3-8 business day FedEx or EMS shipping
4. Do you require minimum order?
Yes, we require minimum order $25.
5. What kind of payment do you accept?
We accept major credit cards, PayPal, check, money order and wire transfer.
6. How do I return my order?
Please refer to our website for our return
policy. If for any reason you are not 100% satisfied with your purchase, contact
us within 30 days from the invoice date for a full refund or exchange, excluding
shipping charge and 20% restocking fee.
7. Would prefer to pay via PayPal.
Who would I send the payment to?
Our PayPal e-mail account is email@example.com.
Our PayPal company name is Best Buy Button & Buckle International Ltd.
8. Can you send me a sample?
Unfortunately, our company policy does not
allow us to send out any items without receiving an order with payment. I wonder
if you can place an order via our online store for the samples and pay by credit
card, PayPal or wire transfer. Our warehouse people need to receive an order
to send out any item.
9. If I order 100 of your polypro
strap webbing 1 foot 1", will I receive 100 1 foot pieces or 1- 100' roll?
The packaging is 100 feet per roll. We will
send out one roll of 100 feet of webbing upon receiving your order.
10. If you can cut the cord to
2,000 pieces 14" long each and then put 5 cords to a bundle for a total of 400
bundles of elastic cord?
We can custom pack any order for shock cord,
nylon cord or webbing as long as it is above our minimum quantity.
11. Do your capped and open ringed
prong snaps come in colors?
We carry snaps in colors. We will request
you to purchase a minimum quantity if we run out of stock of your requested
12. On the strap webbing, what
is used to cut this and will it fray? Does it have to be heat melted after it
Our strap webbing is cut and heat melted by
machine . It will fray after cutting unless it has been heat melted.
13. Can you make cord locks with
custom imprint of company logo?
Yes, we can custom inprint your company logo
on cord locks with minimum quantity of 5000 pieces. Please send us the article
number and shipping address. We will confirm as soon as we receive your request.
We are able to imprint logos on most cord locks, but some cord lock materials
cannot take imprints.
14. I am interested in ordering some
grommet/ curtain grommets, but I did not see a setting tool specifically for
those. Is there one? And how much are they?
You will need to purchase one set of grommet
punch die and one set of hole cutter die to punch grommets or curtain grommets
by hand press machine.
15. I'm interested in buying
some zipper pulls. Are p139c, p610c, p611c and p786c already assembled with
the 1/8 cord? Can they be taken apart so the cord can be inserted through a
zipper hole? Any suggestions?
We can ship you the unassembled parts so you
can assemble them by yourself. Please notify us during the ordering process.